Pausing the Subscription

What is pausing the subscription?

Pausing a subscription typically refers to temporarily suspending or putting on hold a customer's recurring subscription plan. This feature can be useful for various reasons, such as accommodating a customer's temporary absence or addressing their specific needs.

To initiate a subscription pause, follow these steps:

• Access the "Subscription" section within your Pabbly Subscription Billing account.
• Click on the customer's email associated with the subscription you wish to pause.
• Then, click on the three vertical dots, as indicated in the screenshot, to access additional options for managing the subscription.

After selecting the 'Pause Subscription' option, you will be directed to the following page. Here, you can enter the required details to proceed with pausing the subscription:

When do you want to pause the subscription ?

• Pause Immediately
• Pause at the end of current term
• Pause on a specific date

When do you want to resume the subscription ?

• Resume manually
• Resume on a specific date

Charges for the pause period?

• No I don't want to charge for a pause period
• Yes I want to charge for a pause period

What will happen once the subscription is paused?​

• The subscription will marked as Paused
• While paused, the subscription will not be retried at the next billing date

What will happen after the subscription is resumed?​

For example: If the billing cycle is 6th January - 6th February, then:-

1. If the subscription is resumed within the current billing cycle (Before 6th Feb)::
   • The subscription will return to Active status
   • The subscription will renew and charge would be collected on 6th Feb.
   
   
2. If the subscription is resumed after current billing cycle(After 6th Feb), example 15th Feb:
   • The subscription will return to Active status
   • The next payment will be collected on the due date of the next billing cycle (6th March).

Now by entering the above details, click on the button 'Pause Subscription' and the subscription will be paused successfully.

Please note: The 'Pause Subscription' option is exclusively available for live subscriptions. It is not applicable for one-time and pending subscriptions.
In the case of PayPal and Razorpay subscriptions, please be aware that the 'Pause Subscription at the end of the current term' feature will not function as intended.

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