Questions related to WHATSAPP API

[shubhangi]

Hey! Can you help me get a green tick on my WhatsApp business API?
Also, is it true that people need to reply to the first message received by wa api or they won't receive the future messages?
Thirdly, hpw do I check the replies they've sent on the messages sent via Wa api

 

[Supreme]

Hey @shubhangi

Kindly contact the WA API support team for the same. Perhaps they would answer your query better.

Also, is it true that people need to reply to the first message received by wa api or they won't receive the future messages?

If you are using the Send Text action event of the WA API(like - 360 Dialog and Cloud API) then you would be required to initiate the conversation with your WhatsApp - you must use a "Send Template Message" action instead. Once, the user started a conversation with your WhatsApp then, only you can use this action step.

 

[shubhangi]

Hey,can someone answer other parts of my question? Also, I'm sorry but this didn't answer the question - what happens if the user doesn't reply to the first message we send, can we not send future messages?

 

[Fagun Shah]

You can send more messages even if user does not reply.

For seeing reply message and other FAQs read this guide - https://forum.pabbly.com/threads/whatsapp-cloud-api.5745/

 

[shubhangi]

You can send more messages even if user does not reply.

For seeing reply message and other FAQs read this guide - https://forum.pabbly.com/threads/whatsapp-cloud-api.5745/

Thankyou so very very much! This is very helpful.
Can you please help me with my first question, i.e. the green tick?

 

[Fagun Shah]

Green tick has nothing to do with Pabbly Connect.

Contact facebook support for that.

 

[shubhangi]

Hey, how do I reply to the messages received on the whatsapp API number once I can see them on Google sheets?

 

[Fagun Shah]

You need to use Inbox solutions available in market for that. I personally don't recommend using Cloud API at all, bcoz of almost zero support from facebook and no billing option for India, so you can not start more that 1000 conversations per month.

I would recommend something like WATI.io which give you API, support and inbox.

 

[shubhangi]

You need to use Inbox solutions available in market for that. I personally don't recommend using Cloud API at all, bcoz of almost zero support from facebook and no billing option for India, so you can not start more that 1000 conversations per month.

I would recommend something like WATI.io which give you API, support and inbox.

Hey, is there no way we can pay for upgrading to more thnan 1000 conversations?

 

[Fagun Shah]

Hey, is there no way we can pay for upgrading to more thnan 1000 conversations?

Not for now atleast.