Same BigCommerce Order Trigger Creating 3 Separate Pabbly Executions
Status: Open · Asked by Allan Hoffmann on · 0 views
We have an active BigCommerce → Saasu workflow in Pabbly Connect called “BC Order To Saasu 1:2 - ACTIVE”.
A single BigCommerce order is resulting in three separate Pabbly task executions, which consequently creates the same Sales Order three times in Saasu.
We have confirmed that there is only one BigCommerce webhook configured for this workflow.
This has also occurred on other orders, so it is reproducible and is not isolated to a single order
Could you please inspect the inbound webhook/execution logs for these three execution IDs and confirm:
Did Pabbly receive three separate HTTP webhook requests from BigCommerce, or did Pabbly receive one request and create three executions from it?
If three requests were received, could you please provide the relevant request timestamps/identifiers so that we can investigate the BigCommerce side.
If only one request was received, please investigate why Pabbly generated three separate workflow executions from that single trigger.
We have already established that the duplication occurs at the workflow execution/trigger stage, before the subsequent Saasu actions are performed.
Thank you.
Hello Allan,
Thank you for sharing the information.
To investigate this further, please share the Task IDs or Execution IDs for the three duplicate executions with us at support@pabbly.com.
It would also be helpful if you could share a screenshot or screen recording showing the data that was received three times for the same BigCommerce order.
With these details, our technical team will be able to check the webhook and execution logs from our end and identify the exact cause of the duplicate executions.
Once we receive the required details, we’ll investigate this further and assist you accordingly.
Allan Hoffmann:
We have an active BigCommerce → Saasu workflow in Pabbly Connect called “BC Order To Saasu 1:2 - ACTIVE”. A single BigCommerce order is resulting in three separate Pabbly task executions, which consequently creates the same Sales Order three times in Saasu. We have confirmed that there is only one B
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