Sending blocked

Hello Glen,

Thanks for reaching out and for taking the time to clean your email list.

Upon checking, we have noticed that the bounced emails still exist in your Subscriber list.

Hi Preeti

I simply uploaded the CSV that had a title of deliverable. When I filter on bounced on that file of the 4186 contacts I see 2257 bounced but it says deliverable. See attached a screen shot of a part of the file. All of my subscribers signed up via a link from filling in a form on my website and we have grown this list organically over the past 6 years. We had no issues when we where sending via MailChimp to my knowledge so unsure why we have a problem now? Can you advise as I do not want to delete 2257 subscribers from my list.

Thanks

Glen

Hello Glen,

Thanks for sharing the additional details.

I understand your concern, especially since your list has been grown organically over the past several years and you did not experience similar issues previously.

The 2257 contacts showing as bounced are not necessarily required to be deleted immediately. Their status may have been marked as bounced based on the delivery results from previous campaigns sent through the platform. Since we have already unblocked your delivery server, you can try sending your campaign again to these contacts.

After sending, please monitor the delivery results. If the same contacts continue to bounce, we would recommend removing the permanently bouncing addresses to protect your sender reputation and improve future campaign delivery rates. However, if some of them are successfully delivered, their status and delivery activity can be reviewed accordingly.

Please try the campaign again and let us know the results. We will be happy to assist you further based on the outcome.