Subscription Payment Pending Even Though Card Is Added – Workflows Stopped

Hi Pabbly Support Team,

We are facing an issue with our Pabbly Connect monthly subscription.

Our account has a monthly subscription for ₹2,129.90, and we have already added our card and enabled auto-renewal. However, the subscription is still showing Pending, and the payment has not been deducted from our card.

Because of this, our account is now showing Task Consumed, and our active workflows have stopped running, which is affecting our business operations.

Could you please check the following:

1. Why was the auto-renewal payment not processed even though a card is already added?

2. Is there any pending payment retry or auto-debit scheduled?

3. How can we complete the payment immediately and restore our Pabbly Connect tasks?

4. Please confirm that making a manual payment will not result in a duplicate charge if the pending auto-renewal is processed later.

Plan: Pabbly Connect Monthly

This issue is urgent because our workflows are currently stopped. Please help us resolve it as soon as possible.

Thank you,

Hello Ajith,

Thank you for reaching out to Pabbly Support.

Here are the details regarding your account subscription status:

1. Why Auto-Renewal Failed: The scheduled recurring payment attempt on August 17, 2026, was declined/failed by the card processor. When an auto-renewal transaction fails, the subscription automatically switches to Pending status until payment is successfully cleared.

2. Auto-Debit Retries: Automated retries depend on bank processing rules. Since the payment status is currently pending, completing it manually will immediately reactivate your subscription and tasks.

3. How to Complete Payment Immediately: you can complete the payment throught this link: https://payments.pabbly.com/secureinvoice/5bebc80099059b60562bcc7b/?cinvoice_id=1c74898f6861f21a670e59a334b8d287:954f7f7b9789445dab1b9f981eb07103127c286aa39b228cfa46e9ad5984e4eeb4ad72d182b3fba105563b4fa736cac3e6f75a6c1be87166bb1d752809b0fa95ab7325c37132dbd33be5b6b26d921572

4. No Duplicate Charges: Making a manual payment for the current pending invoice will not cause a duplicate charge. Once the pending invoice is paid, the order status changes to Paid, which cancels any further retry attempts for this billing cycle.

Please let us know if you run into any issues while completing the payment!