ThriveCart Workflow fires in Test mode but not Live mode

[Keith Dream]

Hi,
I have a workflow that is triggered on a ThriveCart product purchase.
It adds them to a Zoom meeting and tags them in Mailchimp.

This works fine in ThriveCart test mode, but when I cloned it and set it to Live mode, it is not getting triggered. It also doesn't show up in History.

Can you see what I've done wrong?
Live Mode Workflow: https://connect.pabbly.com/workflow/share/AEhRYwVOUzBWHFQQDm8AJwwbV35TGQBWBGNWRA##
Test mode Workflow: https://connect.pabbly.com/workflow/share/DkYCMF4VBmVRG1cTAV4HZF9LVUZTGQFXVzAJGw##

 

[Keith Dream]

For the previous test, I was using a coupon for 100% off to test live. That appears to be the problem.

I made the product $1 and purchased it and the workflow processed. This isn't optimal, but if it is the expected behavior that's good information to know. Is that correct?

Thanks in advance.

 

[Pabblymember11]

Hey @Keith Dream

I have a workflow that is triggered on a ThriveCart product purchase.
It adds them to a Zoom meeting and tags them in Mailchimp.

This works fine in ThriveCart test mode, but when I cloned it and set it to Live mode, it is not getting triggered. It also doesn't show up in H

If you cloned the workflow, then you have re-authorize the trigger event and capture the webhook response again in Live mode.

Please try again and let us know if you still get stuck at any step.

 

[Keith Dream]

Thanks for the reply. I did re-authorize the trigger event and captured the new webhook response in Live mode. I was able to verify the new information was retrieved when I did that. However purchases didn't trigger the workflow after that when I was testing the purchase in Live mode with a 100% off coupon (so the price came out to $0).
After purchasing with an amount over $0, the trigger did work.
So my question is, does it matter how much the amount of purchase is? This seems strange.

 

[Pabblymember11]

Hey @Keith Dream

I did re-authorize the trigger event and captured the new webhook response in Live mode. I was able to verify the new information was retrieved when I did that. However purchases didn't trigger the workflow after that when I was testing the purchase in Live mode with a 100% off coupon (so the price came out to $0).
After purchasing with an amount over $0, the trigger did work.
So my question is, does it matter how much the amount of purchase is? This seems strange.

Kindly try with the minimum amount of 1$ to capture the webhook response.

 

[Keith Dream]

Hi @Supreme, yes it does work with $1. So are you confirming that there is a minimum charge required in order for the Workflow to trigger?

I just need to know so I can update my Standard Operating Procedures for new product launches.

 

[Pabblymember11]

Hey @Keith Dream

yes it does work with $1. So are you confirming that there is a minimum charge required in order for the Workflow to trigger?

Yes, in terms to set up the Thrivecarts' trigger response in Live Mode, you have to make a real payment of a minimum value of $1. Since it needs to connect with the Trhrivecarts payment page to establish the connection.

 

[Keith Dream]

Understood, thanks for confirming!