Tickets Automatically Marked as Resolved Before the Issue Is Fixed

I have noticed that my support threads are being marked as resolved automatically, even when the underlying issue has not been fixed yet.

For example, my thread "Browser Title on Thank You Page Ignored" (ticket #TCK 216865) is now shown as Closed, and I received an email asking me to rate the resolution. However, the only reply so far was that the issue has been escalated to your team for review. The bug itself is still present.

This has happened with several of my open questions and bug reports. As soon as someone replies that the team is looking into it, the ticket gets closed and I get a "resolved" notification.

This makes it very hard for me to keep track of which issues are actually fixed and which are still pending. I also worry that closed tickets may no longer be followed up on internally.

Could you please:

1. Reopen my threads that are still waiting on a fix, including the Thank You Page browser title issue.
2. Check why tickets are being closed automatically after an "escalated" or "we are looking into it" reply.
3. Keep tickets open until the issue is actually resolved, or let me know if there is a better way to track escalated issues.

Thanks,
Sven