unable to send whatapps message to customer with google forms submission

[Jing]

Hi
I am trying to send a message to my customer after he/she fills in google form. I followed the instructions and created a message template in whataspp manager. However the message template does not show up in pabbly connect. The default hello world message keeps popping up and I can only send the hello world messages via a test phone number although I generated a permanent token.
Please help!

 

[Supreme]

Hey @Jing

It appears that you haven't created the template to use the action step.

Please refer to the following video tutorial and then try again.

 

[Jing]

Hi,

I have created the messages in meta and they have been approved. But the message template is not showing in pabbly connect. I can only see hello world. Please help!

 

[Jing]

Here is my workflow link

 

[Supreme]

Hey @Jing

Seems like you haven't configured your Cloud API action step accordingly. So, kindly refer to the following tutorials and thread.

WhatsApp Cloud API

How to set up WhatsApp Cloud API inside Pabbly Connect? How to generate a permanent token inside WhatsApp Cloud API? What are the messages sending limits and how does WhatsApp pricing work? Please follow this documentation for detailed information on this -...

forum.pabbly.com

https://www.youtube.com/@Pabbly/search?query=cloud%20api

WhatsApp Business Platform | Cloud API Error Codes

WhatsApp Business Platform Cloud API error codes and possible solutions.

developers.facebook.com