Urgent: Incorrect WhatsApp Automation Messages Being Sent in Pabbly Chatflow

Hello Pabbly Support Team,

I need urgent assistance with an issue in my Pabbly Chatflow automation.

I have created a flow where:

• When a customer makes a ₹499 payment, they should receive a Congratulations message.

• Immediately after that, they should receive a service offer message.

However, the automation is not working correctly.

The main issue is that even when a customer purchases the ₹999 product/service, they are still receiving the same messages that were configured for the ₹499 payment flow.

It seems that either the payment amount condition, filter, router, or workflow setup is not configured correctly.

This is creating confusion for our customers and negatively affecting the customer experience, so I need to resolve this issue as soon as possible today.

Could you please help me check:

1. Where exactly my current setup is incorrect.

2. How to create separate flows/messages based on ₹499, ₹999, and other payment amounts.

3. Whether I need to use a Filter, Router, or any other condition inside Pabbly Connect/Chatflow.

4. How to make sure the correct WhatsApp template is triggered only for the respective payment amount.

5. Whether there is any duplicate or incorrect trigger causing the ₹499 message to be sent to all customers.

If possible, I would really appreciate it if your technical team could connect with me over Google Meet and help me fix the setup directly. I would like to resolve this today because live leads/customers are currently receiving incorrect messages.

Please treat this as urgent and let me know the earliest possible way to connect with your support team.

Thank you,
Sidharth
ClimbnRise Digital Marketing

Hello Sidharth,

Thank you for reaching out, and I'm sorry to hear that the wrong messages are being sent for different payment amounts in your Pabbly Chatflow automation.

To help us pinpoint where the setup is going wrong, could you please share the following:

1. A short screen recording or screenshots showing your current flow configuration, including the condition/filter/router step that checks the payment amount.
2. The flow link where the issue is occurring.
3. Where the payment trigger originates (for example, is it coming through Pabbly Connect from your payment gateway, and then sending via Chatflow?).
4. The exact template(s) mapped to each payment amount (₹499, ₹999, etc.).

If you'd like us to inspect the setup directly, please grant explicit written permission by replying with: "You have my permission to log into my Pabbly Chatflow account and review/edit the flow if required. Here is the registered email address associated with it: <your-email>."

Separating messages by payment amount usually depends on how the condition is evaluated before the WhatsApp send step, so once we can see your configuration we'll be able to guide you on where to add or correct that logic.

Given the urgency, if you'd prefer, we can also arrange a call to walk through this together. Please let us know your preference along with the details above, and we'll assist you right away.

Looking forward to your response.