WhatsApp Reply messages are not being received

[usermec]

WhatsApp Reply messages are not being received

Last Message
-
24 Hours Status
Inactive
Due date
-
SLA
-

 

[ArshilAhmad]

Hi @usermec,

Could you please make a short screen recording and elaborate a bit more on the exact issue you are encountering?

 

[usermec]

Hi,

After sending a template message, the customer replied to this but the replies are not showing up here.

Also there is no option to send message, see if message is read and 24 hours status shows inactive

 

[Preeti Paryani]

Hi @usermec,

It seems the webhook may not have been properly configured under the API setup. We recommend redoing the webhook installation process by following the attached tutorial starting from the 20:00 timestamp. Please ensure all steps are followed accurately.

Once done, let us know the result. If possible, kindly share a screen recording of the setup so we can assist you further if needed.

 

[usermec]

If i buy pabbly lifetime which gives 30k credits per month, Let's say i exhaust the 30k and i need addition 20k credits for THIS MONTH alone then how do i get it and what will be the cost?

But the next month i won't need more than 30k credits as per the lifetime plan

 

[Preeti Paryani]

Hello @usermec,

You can find all the monthly plans in the FAQs section at the bottom of our Pabbly Chatflow Website - https://www.pabbly.com/chatflow/.

I am attaching an image here for your reference.

 

[Preeti Paryani]

Hello @usermec,

Could you please confirm if your previous concern has been resolved or if you are still facing this issue?

Hi,

After sending a template message, the customer replied to this but the replies are not showing up here.

Also there is no option to send message, see if message is read and 24 hours status shows inactive