Workflow not capturing new response - BigCommerce New Order

[Preeti Paryani]

Hello @ec_206,

The issue with listing the fields under the Create Subitem action has now been resolved. Please try executing the action and let us know how it goes.

 

[ec_206]

Awesome! Thank you @Preeti Paryani. I will test today.

 

[ArshilAhmad]

Sure, do let us know how it goes.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
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[ec_206]

Hi @Preeti Paryani and @ArshilAhmad good news it worked! My next step is to figure out how to check the BigCommerce order for certain product ID's and only add subitems for them. No all products will be added to Monday.com.

 

[Preeti Paryani]

Hi @ec_206,

Thank you for the update. Glad to know that it worked successfully.

Regarding your next requirement, could you please help us with a bit more clarity on the exact use case so we can guide you more accurately?

Specifically, it would be helpful to understand:

• Are you planning to use BigCommerce – New Order or New Product as the trigger?
• Do you want to apply any specific filter or criteria (such as product IDs) so that only selected products are processed?
• At what stage do you want the item or subitem to be created in Monday.com?
• Will you first be searching for an existing item in Monday.com under which the subitem should be created, or should it be created directly?

Once you share the complete flow and expected outcome, we will be able to suggest the correct workflow structure and assist you further.

 

[ec_206]

Hi @Preeti Paryani. Our client confirmed they want "all" products in an order as subitems so you can disregard my previous message.

We are having issues with one of their products in particular "Sticker Packs". I've attached an image of the order information. You'll notice "Sticker Packs" don't have as many fields the other products have.

Sticker Packs

1. Size
2. Quantity
3. Status
4. Digital Proof

Die Cut Stickers, Kiss Cut Stickers, Sticker Sheet, Specialty Stickers

1. Shape
2. Size
3. Material
4. Finish
5. Quantity
6. Color Intensity
7. Status
8. Digital Proof

A single order can have any combinations of these products, however it seems that if "Sticker Packs" is one of the items the automation is breaking after adding the Monday.com > Create Item step. My guess is it may be erroring when trying to create the lookup tables since there are none of those fields for that product (Sticker Packs)? Maybe put a filter before each lookup table to check for that field?

 

[ArshilAhmad]

Hi @Preeti Paryani. Our client confirmed they want "all" products in an order as subitems so you can disregard my previous message.

We are having issues with one of their products in particular "Sticker Packs". I've attached an image of the order information. You'll notice "Sticker Packs" don't have as many fields the other products have.

Sticker Packs

1. Size
2. Quantity
3. Status
4. Digital Proof

Die Cut Stickers, Kiss Cut Stickers, Sticker Sheet, Specialty Stickers

1. Shape
2. Size
3. Material
4. Finish
5. Quantity
6. Color Intensity
7. Status
8. Digital Proof

A single order can have any combinations of these products, however it seems that if "Sticker Packs" is one of the items the automation is breaking after adding the Monday.com > Create Item step. My guess is it may be erroring when trying to create the lookup tables since there are none of those fields for that product (Sticker Packs)? Maybe put a filter before each lookup table to check for that field?

Could you please share the Workflow URL where you have this concern?

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
Rate your support