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    Click on the "Ask a Question" button and select the application for which you would like to ask questions.

    We have 5 different products namely - Pabbly Connect, Pabbly Subscription Billing, Pabbly Email Marketing, Pabbly Form Builder, Pabbly Email Verification.

    The turnaround time is 24 hrs (Business Hours - 10.00 AM to 6.00 PM IST, Except Saturday and Sunday). So your kind patience will be highly appreciated!

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    🔥 Pabbly Connect One Time Plan for $249 (🏆Lifetime Access) -  View offer 

    🔥 Pabbly Subscription Billing One Time Plan for $249 (🏆Lifetime Access) - View offer

Search results

  1. M

    Cohort Retention Report or Export

    Hello, Thank you for your feedback. We will forward it as a feature request if we receive multiple similar requests, we will consider adding these feature. Your input is much appreciated.
  2. M

    Affiliate Request Tab

    Affiliate Request Tab The Affiliate Request Tab in Pabbly Subscription Billing is a powerful tool that allows you to manage and process affiliate requests efficiently. Affiliates are individuals or organizations interested in promoting your products or services, and they apply or request to...
  3. M

    How to add a new currency?

    Hello @Sunil Subhas , Thank you for bringing this matter to our attention. Unfortunately, at this time, Pabbly Subscription Billing does not have the currency Mozambique (MT). We kindly request that you submit this as a feature suggestion on our forum. If we receive multiple requests for this...
  4. M

    ONE OFF CHARGES

    Hello @nText If you wish to add one-time charges to a customer's existing subscription, there are two methods you can use: 1. Create a New One-Time Plan: create a new plan corresponding to the additional charges you intend to collect from the customer. Once created, assign this new plan as a...
  5. M

    Make it possible to e-checks/ach bank payments - Save us all $$$$$

    Hello @nText , We regret to inform you that the US Bank ACH feature is currently unavailable in Pabbly Subscription Billing. If we receive multiple requests for this feature from our users, we will consider its inclusion after assessing its feasibility.
  6. M

    Ability to increase prices for existing Products / Plans

    Hello, Thank you for your feedback. We will forward it as a feature request if we receive multiple similar requests, we will consider adding these feature. Your input is much appreciated.
  7. M

    PhonePe Payment Gateway Integration

    Hello, Thank you for your feedback. We will forward it as a feature request if we receive multiple similar requests, we will consider adding these feature. Your input is much appreciated.
  8. M

    Default Payment Gateway Selection

    Hello, Thank you for your feedback. We will forward it as a feature request if we receive multiple similar requests, we will consider adding these feature. Your input is much appreciated.
  9. M

    Custom Date Picker Field

    Hello, Thank you for your feedback. We will forward it as a feature request if we receive multiple similar requests, we will consider adding these feature. Your input is much appreciated
  10. M

    Is there a way to export Cancel Reason answers?

    Hello @Qi_40 Yes when you export the cancelled subscription you can get the cancel reason for the subscription Under the Cancel Reason columns. Please refer to the below screenshot for more details
  11. M

    Exports taking a long time - days

    Hello @Qi_40 Thank you for raising these concerns. We will review them and provide you with an update
  12. M

    Affiliate email displayed in checkout or receipt

    Hello @abular , We regret to inform you that, currently, affiliate email cannot be displayed in the checkout page or customer invoice inside Pabbly Subscription Billing. We kindly request that you submit this as a feature suggestion in our forum. If we receive multiple requests for this...
  13. M

    Understanding Sales, Customer, Subscription, and Invoice Statuses In Pabbly Subscription Billing

    Understanding Sales, Customer, Subscription, and Invoice Statuses In Pabbly Subscription Billing This document will provide an overview of the different statuses you might encounter while using our software. Understanding these statuses will ensure you have clarity about your sales...
  14. M

    Exports taking a long time - days

    Hello @Qi_40 , Upon reviewing this on our side, we found that the use of your own SMTP settings might be the cause of the issue. We recommend reaching out to your email provider for more in-depth details on this matter. If you need any further assistance from us, please don't hesitate to ask...
  15. M

    Can you limit qty of addon?

    Hello @FredFredrickson , We regret to inform you that, currently, we cannot restrict the addon quantity added in the checkout page inside Pabbly Subscription Billing. We kindly request that you submit this as a feature suggestion in our forum. If we receive multiple requests for this feature...
  16. M

    Subscription Revenue Incorrect After Upgrade

    Hello @FredFredrickson , The discrepancy might be due to the prorated amount being calculated at the time of upgrading or downgrading the subscription. If the customer initially used the $299 service and later upgraded to the $399 service, this would result in the net revenue displaying as $299...
  17. M

    Funnel Upsell Creates 2 subscriptions!

    Hello @FredFredrickson , In Pabbly Subscription Billing, if a customer chooses to upsell or downsell during a plan change, subscriptions are created for both the upsell and main plans. As a result, the user is billed for the main plan as well as the upsell/downsell plans.
  18. M

    Link between Stripe product and pabbly

    Hello @abular , If you aren't utilizing the Pabbly checkout page at the time of the checkout then you'll need to follow the method outlined in the help document below. This will guide you in identifying an affiliate and sending their details to Pabbly when creating a subscription via API...
  19. M

    Coupons and free trial - how influence each other

    Hello Nitten, Yes, customers can upgrade their plan through the client portal if you have granted them permission to do so. However, you might encounter the following issues with this approach: 1. The customer may choose the free plan again in the upgrade/downgrade. 2. The free plan does not...
  20. M

    Additional (Stripe) Payment Methods - ApplePay & GooglePay

    Thank you for your feedback. We will forward it as a feature request if we receive multiple similar requests, we will consider adding these feature. Your input is much appreciated
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