I was charged twice

Hello,

Thank you for reaching out. Currently, you have two active plans in your Pabbly Connect account.

Plan 1: This plan was initially purchased on July 19, 2026. Since it was set to auto-renew, it was renewed on August 19, 2026.

Plan 2: This plan was purchased on August 17, 2026.

Together, these two plans provide you with 20,000 tasks. Would you like to cancel one of these plans?

yeah i wanna cancel 1 plan as i dont want 20k tasks. 10k task is sufficient for me. Would request you to refund 1 plan
Thanks

Hello there,

Well, we can add one of the charges as a credit to your account, but the credit needs to be consumed by manual application, so whenever your plan does not renew next time, you can ask for the plan assignment for a month.

Let us know if you wish to proceed with the above suggestion or would like to proceed with the refund only.

yeah works for me

Hello there,

Checked with the team, and adding credits is not possible in the case of INR payments. I've forwarded the cancelation and refund request for one of the plans to the Accounts Team. We will inform you once the request is processed. It may take up to 48 hours to get back to you.

sure thanks

You're welcome

Hello there,

Thanks for your patience.

We have refunded the duplicate charge. You may receive it within a few business days.