Issue: Duplicate Leads Received Multiple Times

Status: Closed · Asked by Maven Uttrani on · 0 views

Maven Uttrani — Question ·
Hi Pabbly Team,

We are currently facing a serious issue with our Facebook Lead Ads integration through Pabbly Connect. The same test leads are being triggered and forwarded to our clients repeatedly, even though there is no new lead submission or manual trigger from our side.

Because of this issue, a large number of duplicate/test leads — in some cases 70–80, and in some cases hundreds or even thousands — are being sent to our clients automatically. This is also consuming a significant number of our Pabbly tasks unnecessarily and affecting our live client workflows.

Could you please investigate and confirm:

1. What is causing these repeated/test leads to trigger automatically?
2. Is this a known issue with the Facebook Lead Ads integration?
3. When can we expect a permanent resolution?
4. How can we prevent any further duplicate leads and unnecessary task consumption until the issue is fixed?

We would also like to request a complete refund/restoration of the tasks consumed because of this issue.

The last time I checked, only around 28,000 tasks had been legitimately consumed out of our 70,000-task limit. Please calculate the total number of tasks consumed due to these duplicate/test lead executions and refund/restore those tasks accordingly.

Since these executions are happening due to an issue/glitch and are not genuine lead submissions initiated by us, we request that the wrongly consumed task credits be fully restored.

Please escalate this to your technical and billing teams and share the expected resolution timeline with us.

Thanks.
Pabbly Support — Reply ·

Hi,

Thank you for bringing this to our attention and for sharing the detailed information.

We understand how concerning this is, especially with duplicate/test leads being forwarded to your clients and consuming tasks unnecessarily.

We are currently aware of an issue with the Facebook Lead Ads integration following recent API changes from Facebook. Our technical team is actively working on the issue and investigating the repeated lead executions.

At this stage, we request that you allow our technical team some time to identify and implement a permanent fix. We also recommend temporarily disabling the affected Facebook Lead Ads workflows to prevent further duplicate executions and unnecessary task consumption until the issue is resolved.

Regarding the tasks consumed due to these duplicate executions, we will need to review the execution history and verify the affected tasks before confirming any task restoration. We have noted your request for the restoration of the tasks consumed as a result of this issue and will have the concerned team review it.

We’ll keep you updated as soon as we have further information regarding the resolution.

We sincerely apologize for the inconvenience and appreciate your patience and understanding.

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com
Techy Sharks — Reply ·

We're facing same issue accross multiple client Facebook Lead Ads workflows. Need a resolution at earliest.

Pabbly Support — Reply ·

Hi,

Thank you for your patience.

Our team is already on it. Once we hear any updates, we will get back to you.

We appreciate your understanding and patience.

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com
Maven Uttrani — Reply ·

When can we expect a resolution on this and what will be the TAT. This is affecting our Business

Pabbly Support — Reply ·

Hey,

Thank you for your patience and understanding.

We’re glad to inform you that the Facebook Lead Ads issue has now been fixed by our team.

We recommend monitoring the upcoming leads in your workflow and checking how the executions proceed. If you continue to receive any duplicate leads going forward, please let us know, and we’ll be happy to investigate further.

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com
Omni Digital — Reply ·

Pabbly Support:
Hey,Thank you for your patience and understanding.We’re glad to inform you that the Facebook Lead Ads issue has now been fixed by our team.We recommend monitoring the upcoming leads in your workflow and checking how the executions proceed. If you continue to receive any duplicate leads going forward

It's still happening. I have just turned on the workflows and it keeps giving me duplicated leads. It's not fixed yet

Maven Uttrani — Reply ·

What about refund/restore of Tasks?

Maven Uttrani — Reply ·

Pabbly Support:
Hey,Thank you for your patience and understanding.We’re glad to inform you that the Facebook Lead Ads issue has now been fixed by our team.We recommend monitoring the upcoming leads in your workflow and checking how the executions proceed. If you continue to receive any duplicate leads going forward

What about refund/restore of Tasks? When can i expect a revert from you guys?

Pabbly Support — Reply ·

Hi Maven,

Thank you for your patience.

We have reset/restored the tasks consumed due to the duplicate lead issue for your account. Additionally, our technical team has confirmed that the Facebook Lead Ads issue has now been resolved.

If you are still receiving duplicate leads after enabling the workflows, please share the workflow URL(s) where you are experiencing the issue. We’ll review them further and investigate the recent executions.

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com

Back to all forum threads · Log in to reply