Message sent by contact is displayed twice in inbox.

[santhoshchak]

Grant Account Access for Support

1. I authorize the Pabbly Support Team to access my account for troubleshooting purposes.
2. I don't authorize the Pabbly Support Team to access my account for troubleshooting purposes.

WhatsApp Number

+19052887165

Email Address

[email protected]

Hi

Whenever contact send us message in Whatsapp we receive the message but is displayed twice in inbox. Is there any setting missing or how to fix the same.

Thanks
Santhosh

 

[Preeti Paryani]

Hello @santhoshchak,

This issue usually occurs when the webhook used for the manual token connect type has been added under multiple apps. Kindly remove the webhook from one of the apps, and the issue should get resolved.

 

[santhoshchak]

Hi Preeti

Can you please elaborate. We did the setup only once initially and setup the API key in Meta and it was working fine but now all the numbers have the issue of duplicate messages.

Thanks
Santhosh

 

[Preeti Paryani]

Hello @santhoshchak,

Could you please check if there are multiple apps under your developers.facebook.com, and the webhook for a number could be added under multiple apps, causing this issue? Please check if the webhook has been installed under multiple apps.

 

[santhoshchak]

I have only two apps in Facebook developer each app mapped to one WhatsApp number and different webhooks. So there is no case of duplication. Both the numbers are displaying messages twice.