Urgent - Product woocommerce issue (syncing)

Status: Open · Asked by Le Rouge Sdn Bhd Alex on · 0 views

Le Rouge Sdn Bhd Alex — Question ·
Hi team, refer back on our discussion in email ticket #TCK-211196

Following up on my previous case regarding the Xero → Google Sheets → WooCommerce workflow ("Create Bill, Update Quantity(+)").

A new item was received in Xero on 27 Aug 2026. The task appears in History but did not create the product in WooCommerce.

Please check why it is keep failing. Do let me know if before you proceed make changes on workflow. I have provide the Task history id. Kindly check further

Thank you.
Pabbly Support — Reply ·

Hello Alex,

Thank you for providing the Task History ID.

We have inspected the execution log for Task ID IjU3NjYwNTZmMDYzNjA0MzY1MjZkNTUzNjUxM2I1MTY0NTQzNjBmMzQi_pc, and here is why the product was not created in WooCommerce:

Cause:

The workflow stopped intentionally at Step 5: Filter (Pabbly). Your filter step is set to process only items where ItemCode Is not empty.

In the Xero bill received on August 27, 2026, the line items (100PCS nylon vacuum bag and shipping) did not have an Item Code assigned in Xero. Because ItemCode was blank, the Filter condition evaluated to False and halted execution before reaching the WooCommerce creation step.

Solution / Options:

  1. Assign Item Codes in Xero: Ensure that all new items created/billed in Xero have a valid Item Code assigned to them so they pass through the filter.

  2. Adjust Filter Criteria (Optional): If you want products without an Item Code to also sync or create in WooCommerce, you can update or remove the ItemCode Is not empty condition in Step 5: Filter (Pabbly).

Please let us know if you would like assistance adjusting the filter criteria or if you have any questions!

Thanks & Regards,
Hrishabh
Customer Support Associate
🌐 Pabbly.com
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