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  1. boehboe d boehboe

    Customer Can not Cancel their plan via the portal

    There are no options for clients in Pabbly Online Subscriptions to be able to cancel their plans. I have logged in as a client and checked every tab and button but could not see how a client can stop their plan.
  2. boehboe d boehboe

    Customer Account Issue

    I did not authorise you to make a test plan on my system as I have to pay GST on all my accounts.
  3. boehboe d boehboe

    Customer Account Issue

    No, I do not have time to make a video and would not have time to do more. Just fix it and ensure it does not happen again.
  4. boehboe d boehboe

    Customer Account Issue

  5. boehboe d boehboe

    Customer Account Issue

    a customer (JoeB) was sent a link to pay for a single product, filled it out and paid for the product As such the system created a customer (JoeB) and I could find that customer and log in as JoeB and view the payment. after a week JoeB used our service again and of their own used the first...
  6. boehboe d boehboe

    changing tax in exisiting Subscriptions HOW?

    From 1st June we have to apply GST to all our products and our current running subscriptions. We can edit the tax rule to include the 10% subscription fee but wonder if we change the tax rule will it automatically be applied to all currently active subscriptions? So in other words - if a $100...
  7. boehboe d boehboe

    Issues adding Paypal

    We have added PayPal but its not showing up as an option for client in checkout Please advise. Have used the keys.
  8. boehboe d boehboe

    How to Add Collaborator or co worker as additional ADMIN

    Need to add a colleague as a co worker in Pebbly, how do I do this?
  9. boehboe d boehboe

    New Subs always in the future??

    Use to be able to bill and collect a customer in an instant. I would just run it through as a subscription, click the button and it would appear instantly in sales. But now it appears to be always in 'the future'.. Why is this, why can we not just settle on the same day?? Just wanted to collect...
  10. boehboe d boehboe

    Updating Stripe NOTICE 24/01/2022 ISSUE!!

    Thank you I've got it sorted so that the secret key was already present in the field and I didn't have to copy it from Stripe. As such the system is fixed thank you again for your help Avneesh. Everything is up and running but perhaps the email could've been worded slightly differently well I'm...
  11. boehboe d boehboe

    Updating Stripe NOTICE 24/01/2022 ISSUE!!

    Please note, that following this instruction, and the Extremely important email which directly advised us to Fetch the API keys - Avneesh is now backtracking and denying he made that request. As such, what happens now that New Secret Keys have been added to Pabbly??? What do we do now??
  12. boehboe d boehboe

    Updating Stripe NOTICE 24/01/2022 ISSUE!!

    Sorry, the key is not visible, as such, I have had no choice but to create a new key
  13. boehboe d boehboe

    Updating Stripe NOTICE 24/01/2022 ISSUE!!

    Ok, you just told everyone to update the payment gateway keys for Stripe. Now we have to update all our subscriptions, which in my case means also converting all the customer's plans and THEN updating EACH customer all manually so that they use the updated gateway to make payments - one at a...
  14. boehboe d boehboe

    Resume ?? Subscription was resumed but did not Charge

    AVNEESH your advice was not solid and the system has not collected a charge.
  15. boehboe d boehboe

    Resume ?? Subscription was resumed but did not Charge

    Sorry, this is not resolved - https://payments.pabbly.com/app/transaction/1/all/ Was checked this morning and it has not shown payments that were suppose to have started, as Avneesh said, within 75+-min of updating the billing date. So the resumption was made and then Avneesh instructed me to...
  16. boehboe d boehboe

    Resume ?? Subscription was resumed but did not Charge

    $100 per fortnight subscription was resumed after weeks of Pause. But no charge was collected? Should it not be collecting $100 straight away?
  17. boehboe d boehboe

    Failed Payment had no reason

    this was not resolved and continues to be an issue, now saying that the API key is an issue. This would likely relate to the recent update of the business name.
  18. boehboe d boehboe

    Failed Payment had no reason

    this is the reason a payment failes. I asked for help and there was no explanation and I am now confused and without help. I do not know how to proceed here.
  19. boehboe d boehboe

    Email notification system

    Thank you
  20. boehboe d boehboe

    Passing Stripe and Pabbly Costs onto Customer as a % of an invoice ?? HELP !

    Is there a way to add the Stripe % onto a recurring bill. For Example, we charge $100 but the customer pays $101.50 to include the Stripe fee. Passing the service fees onto the customer. This is critical this end to assist as we are as SMB and these costs began to mount up on our side.
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